GMA Network News reported the following
Communication services by mobile phone network operator Globe Telecom were disrupted for hours on Tuesday due to a still undetermined reason, affecting subscribers in parts of Luzon, Visayas, and Mindanao.
Jones Campos, head of Globe's public relation division, told radio dzMM that during the afternoon, two separate transmission problems took place in Capiz province and Quezon City in Metro Manila.
Campos said that the first incident was caused by a break in one of their communication cables in Roxas City, Capiz province that affected subscribers in the Visayas and Mindanao.
"Ang good news, na-fix na namin kagad after determining kung saan nagkaroon ng cable break (The good news is that we have already fixed the problem immediately after determining the source of the cable break)," Campos added.
The Globe official told GMANews.TV that a second communication problem was encountered shortly after the first one at about 4 p.m., disrupting signal of their subscribers in parts of Luzon for around 45 minutes.
"What happened is more of a transmission problem. There was disruption in the link between our Ermita and Acacia, Quezon City transmission points," said Campos, adding that affected subscribers included those from Quezon City, Bulacan, Pampanga, Tarlac and other parts of Central Luzon.
As for the actual reason of the signal disruption, Campos said their engineers have yet to finalize their investigation even as the official assured that the problem "can be fixed within minutes."